Akwaaba Auto

Privacy Policy

How Akwaaba Auto collects, uses and protects your personal information.

Last updated: 8 June 2026

1. Who We Are

Akwaaba Auto ("we", "us", "our") is an automotive services company operating under the Akwaaba Group. We operate workshops in Accra, Ghana and Branchburg, New Jersey, USA. Our website is akwaabaauto.com.

2. Information We Collect

We collect the following types of personal data:

  • Identity & contact data — name, email address, phone number.
  • Vehicle data — make, model, and service history relevant to your booking.
  • Transaction data — payment method, amount, currency, invoice records.
  • Usage data — browser type, IP address, pages visited (via analytics).
  • Cookie data — session preferences, currency selection, consent state.

3. How We Use Your Data

  • To process bookings and payments.
  • To send booking confirmations and service updates via email or WhatsApp.
  • To improve our website and services through analytics.
  • To comply with legal and regulatory obligations.

4. Payment Processing

Payments are processed by Stripe (USD card payments) and Paystack (GHS Mobile Money and card payments). We do not store full card details on our servers. Both processors are PCI-DSS compliant.

5. Cookies

We use cookies to remember your currency preference and session state. No advertising or third-party tracking cookies are used. You can clear cookies at any time via your browser settings.

6. Data Sharing

We do not sell your personal data. We share data only with our payment processors (Stripe, Paystack) and service providers strictly necessary for operating our business. All third parties are contractually bound to protect your data.

7. Data Retention

Customer and transaction records are retained for 7 years in line with financial regulations. You may request deletion of your data at any time (subject to legal retention requirements) by emailing support@akwaabaauto.com.

8. Your Rights

Under applicable data protection law (including GDPR for EU/UK users and Ghana's Data Protection Act), you have the right to:

  • Access the personal data we hold about you.
  • Rectify inaccurate data.
  • Request erasure ("right to be forgotten").
  • Object to processing or request restriction.
  • Data portability.

9. Contact Us

For privacy enquiries, contact us at support@akwaabaauto.com or via WhatsApp at +44 7404 463559..